Privacy Policy

Who we are

Our website address is: www.ventmann.co.uk

Our company name is Ventmann UK Ltd, registered at Unit 6 George Holmes Business Centre,

George Holmes Way, Swadlincote, Derbyshire, DE119DF, United Kingdom.

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • Cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authority

What data do we collect?

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can estimate shipping before you place an order and send you the order.

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

How do we collect your data?

You directly provide Ventmann UK with most of the data we collect. We collect and process data when you:

  • Use or view our website.
  • Place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback via our contact form or email.

Ventmann UK may also receive your data indirectly from the following sources:

  • If you email us your data.
  • If you call us by phone and give us your data.

How will we use your data?

Ventmann UK collects your data so that we can:

  • Process your order and manage your account.
  • Process payments and prevent fraud. When you place an order, your data will be shared with our payment processor, Stripe. You can find Stripe’s Privacy Policy here: https://stripe.com/gb/privacy
  • Send you information about your account and order.
  • Respond to your requests, including refunds and complaints.
  • Comply with any legal obligations.
  • Improve our website user experience and offerings.
  • Email you with special offers on other products and services we think you might like.

How do we store your data?

Ventmann UK securely stores your data at our company server, our website hosting providers and our payment processor. We store your data for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Marketing

Ventmann UK would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies. If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop Ventmann UK from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please inform us.

What are your data protection rights?

Ventmann UK would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

  • The right to be informed about the processing of your personal data
  • The right to access
  • The right to rectification 
  • The right to erasure
  • The right to restrict processing 
  • The right to object to processing 
  • The right to data portability
  • Rights in relation to automated decision making

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

Call us at: 01283 240025

Or write to us at: marketing@ventmann.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. For our Cookie Policy, please click here.

Privacy policies of other websites

The Ventmann UK website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Changes to our privacy policy

Ventmann UK keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 10 January 2022.

How to contact us

If you have any questions about Ventmann UK’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: marketing@ventmann.co.uk

Call us at: 01283 240025

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Ventmann UK has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org.uk